FAQ

If you have a question, please consult our list of frequently asked questions before reaching out for
assistance.

How can I contact Fabrique for assistance?

For any inquiries or assistance, please reach out to us atsupport@shop.fbrq.com. Our dedicated customer support team is ready to help you.

What payment methods do you accept?

Fabrique accepts various payment methods, including major credit cards (Visa, MasterCard, American Express,Union Pay), PayPal, Apple Pay, Google Pay, Klarna and Afterpay ensuring a secure and convenient checkout experience.

What is Fabrique's shipping method？

We offer Standard Shipping.

Where does Fabrique ship to?

United States, Singapore, United Kingdom, Hong Kong SAR, Macao SAR, Taiwan Region, Canada(Ontario, British Columbia, Quebec, Alberta), Germany, France, Italy, Spain, Netherlands.

For bag orders from Alaska, Hawaii, Puerto Rico, and Guam, we only offer delivery of small-sized bag. Any medium and large-sized bag cannot be delivered to these locations.

What is the policy for pre-order items?

Pre-order items will be shipped based on the specified delivery date indicated at the time of purchase. Please refer to the product display for accurate information.

How can I track my order?

Once your order is dispatched, you will receive a confirmation email with a tracking number. Use this number to monitor the status and location of your package.